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Heartfelt Cards LLC

Privacy Policy

Effective Date: June 1, 2025 · myheartfeltcards.com

Heartfelt Cards LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and card service.

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide when you:

  • Create an account (name, email address, password)
  • Subscribe to a plan (billing address, payment information processed by Stripe)
  • Add recipients (names, mailing addresses, occasion dates, personal notes about recipients)
  • Design cards (messages, images, card preferences)
  • Contact us for support

Note: We do not store full credit card numbers. Payment information is processed and stored by Stripe, Inc., our payment processor. Please review Stripe's privacy policy at stripe.com/privacy.

1.2 Information Collected Automatically

When you use our service, we automatically collect:

  • Log data including IP address, browser type, pages visited, and timestamps
  • Device information including device type and operating system
  • Cookies and similar tracking technologies (see Section 5)
  • Usage data including features used and actions taken in the app

1.3 Information From Third Parties

If you sign in using Google or another third-party service, we receive basic profile information (name, email) from that service as permitted by your settings there.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our card service
  • Process your subscription and payments
  • Print and mail your scheduled greeting cards
  • Send you transactional notifications (card sent, card scheduled, billing receipts)
  • Send service reminders (upcoming occasions, card design reminders)
  • Respond to your questions and provide customer support
  • Detect and prevent fraud and abuse
  • Comply with legal obligations

We do not sell your personal information to third parties. We do not use your personal information for advertising purposes or share it with advertisers.

3. How We Share Your Information

3.1 Service Providers

We share your information with trusted third-party service providers who help us operate our business:

  • Stripe: Payment processing
  • Supabase: Database and authentication hosting
  • Resend / email providers: Transactional email delivery
  • OneSignal: Push notification delivery
  • Cloudinary: Card image storage
  • Printing partners: Recipient mailing addresses for card fulfillment only

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect the rights, property, or safety of Heartfelt, our customers, or others.

3.3 Business Transfers

If Heartfelt is acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Data Retention

We retain your account and personal information for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are legally required to retain it longer.

Recipient information (names and addresses) that you choose to delete from your account will be removed from our active systems within 30 days.

5. Cookies

We use cookies and similar technologies to:

  • Keep you signed in to your account
  • Remember your preferences
  • Understand how you use our service so we can improve it
  • Protect against fraud

You can control cookie settings through your browser. Disabling cookies may affect the functionality of our service, including keeping you logged in.

6. Your Rights & Choices

You have the following rights regarding your personal information:

  • Access: You can view the personal information in your account at any time
  • Correction: You can update or correct your account information in your settings
  • Deletion: You can request deletion of your account and personal data by emailing us
  • Export: You can request a copy of your personal data in a portable format
  • Opt-out of marketing: You can unsubscribe from marketing emails using the link in any email

To exercise any of these rights, contact us at heartfeltcardsllc@gmail.com. We will respond within 30 days.

7. Children's Privacy

Our service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it promptly.

Note: Our service allows you to send cards to children (such as grandchildren) as recipients. We collect recipient names and addresses for card delivery only and do not create accounts for or market to children.

8. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), secure password storage, and access controls.

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. Please notify us immediately if you suspect unauthorized access to your account.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website at least 30 days before changes take effect. Your continued use of the service after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Heartfelt Cards LLC

Email: heartfeltcardsllc@gmail.com

Website: myheartfeltcards.com