At Heartfelt Cards LLC, we want you to feel confident in your subscription. This policy explains how cancellations and refunds work clearly and simply.
You can cancel your Heartfelt subscription at any time — no phone calls, no hoops. Simply go to Account Settings and select "Cancel Subscription."
Cancellation takes effect at the end of your current billing period. This means:
If you change your mind, you can reactivate your subscription at any time before the period ends with no penalty.
If you purchased an annual plan and are not satisfied, you may request a full refund within 30 days of your initial purchase, provided:
To request a refund under this guarantee, email us at heartfeltcardsllc@gmail.com with the subject line "Refund Request" and your account email address. We will process your refund within 5 business days.
After the 30-day guarantee window, or if cards have been mailed, we offer prorated refunds for annual plans based on unused months remaining in your subscription year.
Example: If you purchased a $120/year Keeper plan and cancel after 4 months with no remaining cards pending, you would receive a refund of approximately $80 (8 unused months / 12 months × $120).
Cards that have already been printed or mailed are non-refundable as they represent fulfilled service.
We are unable to issue refunds in the following situations:
Monthly subscriptions are billed at the start of each month. We do not issue refunds for the current month's charge once it has been processed.
Canceling a monthly plan stops all future charges. You retain access and card allowances through the end of the current billing month.
Exception: If you were charged in error (for example, a duplicate charge or a charge after cancellation), we will refund that charge immediately upon request.
If a card arrives damaged, misprinted, or fails to arrive within 21 days of the expected delivery date, we will reprint and resend the card at no charge, or credit a card back to your allowance — whichever you prefer.
To report a card issue, please email heartfeltcardsllc@gmail.com with your account email and a description of the problem. For damaged cards, a photo is helpful but not required.
We are not responsible for cards that are undeliverable due to an incorrect or incomplete address provided by you, or that are refused by the recipient.
If you signed up at a promotional or launch discount price, your locked-in rate is honored for as long as your subscription remains active and in good standing. Refunds for promotional plans are calculated based on the discounted price you paid, not the regular list price.
All refunds are issued to the original payment method used at purchase. Refund processing times:
If your original payment method is no longer available, contact us and we will work with you on an alternative.
The fastest way to request a refund is to email us directly:
Email: heartfeltcardsllc@gmail.com
Subject line: Refund Request
Please include: your account email address, the plan you purchased, your purchase date, and the reason for your request.
We respond to all refund requests within 2 business days.
If you have any questions about this policy, we're happy to help. Reach us anytime at heartfeltcardsllc@gmail.com.
Email: heartfeltcardsllc@gmail.com
Website: myheartfeltcards.com